The number one reason customers leave is what they perceive as indifference on the part of salespeople. 60 – 70% all customers stop dealing with a company because of poor service, which is usually attributed to a salesperson.
Tarp Worldwide research found that customers who experience mild or strong dissatisfaction will tell between 9 and 16 other people.
Consider these two startling facts:
- Each year the average company loses 20-50% of its employee base ~Bain & Company
- Replacing a lost employee costs 150% of that person’s annual salary ~Columbia University
Tomorrow is National Compliment Day! Give as many compliments as possible, and continue doing it day after day…
Need some ideas? Here are some compliments to get you started:
- …a great motivator
- …bring out the best in me
- …are very creative
- …are fun to be with
- …are clever
- …make my day brighter
- …have a terrific outlook on life
- …are a good role model
- …are courageous
Want to do something really special? Try a handwritten note. Read How Handwritten Notes Can Build Your Business. Don’t have time for this right now, we can help…
Let us know what works for your business in the comments below!
With the invasion of technology, the beauty of handwritten letters and precise penmanship has unfortunately been lost in the digital shuffle. But, for the holders of enviable signatures and handwriting, Jan. 23 is your day to revel in the joy of taking a pen to paper.
A hand-written note (personal touch) will boost customer and client loyalty, referrals, and help to increase your overall business success. John Kralik proved this: with everything going wrong in his life and his work, he decided to spend a year writing a thank-you note a day. Kralik’s book, A Simple Act of Gratitude: How Learning to Say Thank You Changed My Life chronicles how his approach eased him out of despair and into a newly successful phase of life. *
Want to leave a lasting impression on a client? Write a simple yet sincere, thank-you note — on real paper — each time you begin work with a new one. Sends another note to the client at the end of the project expressing your gratitude for their business and if possible, share something that relationship taught you. Expressing your gratitude builds stronger relationships with clients, which results in referrals and repeat business.
First launched in 1977, National Handwriting Day was created by theWriting Instrument Manufacturers Association to honor the importance of handwriting in our daily lives. The day is also, by some accounts, celebrates the birthday of John Hancock, one of the nation’s founding fathers, who was known for his penmanship.
“The discipline of writing something down is the first step toward making it happen.” ~Lee Iacocca
How do you personally thank your clients or special customers? Please share your tips in the comments below!
Everyone knows a DJ; thousands claim that they are one (even if they only mix it up in their bedrooms). Disc Jockey Day is all about celebrating the hard working entertainers that have brought energy to dance floors across the globe. Respect needs to be paid to Disc Jockeys of all levels from velvet suited wedding crooners to international superstars – if you’ve made people dance by playing back to back music, today is the day to hail your talents.
Superstar DJ’ing was born out of the popularity of the Ibiza dance scene and now dance music and DJ’s are global and the technology has moved way beyond two turntables and a microphone. It’s important to remember the definition of a Disc Jockey, a person who selects and plays recorded music for an audience; therefore almost anyone can be a DJ so get out there and play some music!
In 1935, American radio commentator Walter Winchell coined the term “disc jockey” (the combination of disc, referring to the disc records, and jockey, which is an operator of a machine) as a description of radio announcer Martin Block, the first announcer to become a star.
More information can be found here: http://en.wikipedia.org/wiki/Disc_jockey